Customer Support Specialist
Job Description
About Zyla https://zyla.in/
Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24*7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, and Godrej. Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer.
Qualifications:-
– Bachelor’s must
– Experience- 1-4 years
Responsibilities:
– Customer Facing: Provide the best user experience for our customers and be their primary point of contact.
– Primarily responsible for initiating, managing, and maintaining strong relationships and building client engagement with all stakeholders at the client end in a structured manner.
– Document customer requirements, and understand the nuances of their work processes, the pain points, and resulting needs.
– Seamlessly onboard and set up new customers to accustom to the Zyla product – operations, reporting, escalations/raising tickets etc.
– Hold Zyla product demonstrations for prospective corporate partners.
– Aid in product design and product development.
– Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions.
– Look into customer engagement and ensure improvement on key success metrics and factors such as increasing product adoption, increasing Net Promoter Score (NPS), reducing churn and thereby increasing renewals.
– Interpret customer insights with the Sales team to drive changes in the product and act as the voice of the customer for the Product team.
Offer:
– Opportunity to directly work on a very innovative product that has a big societal impact.
– Opportunity to work with a cross-functional team consisting of leading medical brains, tech geeks, and operation gurus.
– An open setup where you can innovate every day.
– A home-like office with home-like perks 🙂