Customer Support Engineer
Job Description
Position: Customer Support Engineer
Type: Part-Time / Freelance
Location: Remote
Hours: 2-3 hours per day, flexible, peak times during workshops
Salary: Hourly/Monthly (based on experience)
Responsibilities: Respond to learner queries through email, chat, and WhatsApp
Provide guidance on course content, enrollment, and access issues
Assist with account management (password resets, profile updates)
Handle refund and payment inquiries in a professional manner
Collaborate with the dev team to resolve any technical issues
Maintain accurate records of customer interactions and issues
Qualifications: Basic understanding of AI/ML concepts and learning platforms
Proficient in English communication (written and verbal)
Experience with Learning Management Systems (LMS) like LearnDash
Customer-centric mindset with problem-solving abilities
Prior experience in customer support preferred
Key Skills: Excellent communication and interpersonal skills
Basic technical troubleshooting (browser, account issues)
Ability to multitask and manage time effectively
Proficiency with support tools (e.g., Zendesk, Freshdesk)