Project Management Officer

Job Description

Position Title – PMO Lead Company – ITC Limited Department – CDIO Office Employment Type – Full time Location – Kolkata Interview mode- 1st round teams 2nd round Face to face 5 days work form office. Company background – ITC Limited is an Indian conglomerate , headquartered in Kolkata . It has a presence across six business segments, namely FMCG , Agri business , information technology , paper products , and packaging . The Company is acknowledged as one of India’s most valuable business corporations. ITC was ranked as India’s most admired company according to the survey by Fortune India, ITC’s new Consumer Goods Businesses have established a vibrant portfolio of 25 world- class Indian brands and ITC is global exemplar in sustainability. Role Overview – PMO Lead performs coordination, information sharing, data collection, follow-ups, meeting documentation, report generation, stakeholder engagement tasks. PMO Lead plays a vital role in ensuring seamless collaboration across group IT, divisional IT, internal and external stakeholders. Key responsibilities – Identifying Go-To Persons Determine the appropriate point of contact under divisional MIS managers (DMMs) for specific IT-related queries. Maintain a directory of key stakeholders for efficient communication Information Sharing & Documentation Manage a central MS Teams site/portal for document repository. Ensure proper access control and permissions for different stakeholders. Support knowledge management efforts by organizing and maintaining a central repository of documents and knowledge base. Maintain structured documentation list for the group and ensure ease of retrieval. Maintain and distribute central policies, frameworks, and guidance documents as /if needed. Coordination & Collaboration Coordinate and collaborate with divisional CIOs, MIS managers (DMMs), internal IT leads, vendors, audit and compliance teams and other stakeholders. Facilitate communication and coordinate with internal teams like IT shared services, SAP shared services, CISO, application support groups (ASG), and the central procurement committee (CITPC). Meeting Minutes & Reporting Ensure timely sharing of updates, decisions, and action items from meetings. Document discussions, decisions, and action points, issues from meetings and distribute them to relevant stakeholders. Prepare concise and structured minutes for distribution. Assist in developing /gathering periodic reports summarizing IT activities and project statuses. Follow-ups & Task Tracking Monitor pending tasks, maintain a tracker and ensure timely completion by responsible teams. Send reminders and follow-ups on action items from meetings. Issue Escalation & Attention Seeking Identify and escalate open items, unresolved issues, and critical action points for leadership attention. Ensure that concerns raised by various departments are addressed promptly. Data Collection & Analysis Gather required and relevant data from different departments to support group IT and group CDIO office. (need basis) Assist in analysing trends to support decision-making. Budget & Cost Tracking Assist in tracking IT budgets and expenditures, support financial planning for IT initiatives and projects. Help to collect data and report actual spend/cost versus budget. Center of Excellence Assist in building and developing Center of Excellence (CoE) Project management Manage departmental projects as project manager through various phases of project including initiation, planning, execution, monitor & control phase and closure phase. Plan and monitor milestone /critical activities, work breakdown structure, report risk/issues, progress, next steps to achieve successful completion of project assigned. Qualifications: Bachelor’s degree in business administration, or Information Technology, or a related field 5-7 years of experience in PMO lead role supporting various IT functions and departments in terms of stakeholder collaboration, communication and reportingStrong organizational and communication skills. Basic understanding of IT infrastructure, applications, digital and cybersecurity concepts. Proficiency in Microsoft Office (Excel, Word, PowerPoint, MS projects), MS teams site management, and collaboration tools. Competencies: Technology knowhow and digital literacy. Ability to manage multiple tasks and prioritize effectively. Ability to follow up continuously to monitor and track key activities and get responses and required inputs from various stakeholders on time. Proactive and adaptable to change. A collaborative mindset to foster cross-functional alignment. Excellent communication skills and strong stakeholder and relationship management skills. Strong organisational and communication skills Willingness to learn new skills technology/tools/processes quickly. Competence in developing effective presentations and standardised documents.