Patient Care Services

Job Description

**Job title**

Assistant Executive

**Department**:
Patient Services

**Reporting to**:
HOD

**Job Objective**:
To efficiently handle registration and billing for patients and generate a caring and patient centric atmosphere in the front office.

**Responsibilities**:

– Greets the patient/attendant according to the hour of the day.
– Displays warmth & care at customer interaction.
– Taking calls from internal & external customers.
– Helping customers to know how of the hospital.
– Guides the patients to their respective destination.
– Attends the lost & vulnerable patients.
– Liaisons with doctors & other hospital staff
– Submits deposited cash/cheques/draft/credit slips to finance.
– Displays proactive co-operation, solution orientation
– Responsible for opening & closing of shifts on their respective counters.
– Effective utilization of hospital information system (H.I.S) & other software provided for tasks assigned periodically.
– Achieving high levels of customer satisfaction at each interaction.
– Accurate and speedy result tasks.
– Display proactive co-operation, solution orientation.
– Induction of manuals.
– Class room training inputs.
– Running the allotted counter as per the respective SOP’s.
– Any other duties given by the reporting manager

**We want 2 to 3 years of experience in billing**

**Job Types**: Full-time, Permanent

Pay: ₹17,000.00 – ₹25,000.00 per month

Schedule:

– Rotational shift

Work Location: In person